Privacy Policy

Privacy Policy

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from big-rig.co (the “Site”) or when you download or use our software applications (the “Apps”).

This Privacy Policy is written in accordance with UK data protection law, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Personal Information We Collect

Website

When you visit the Site, we automatically collect certain information about your device, including:

  • Web browser
  • IP address
  • Time zone
  • Language settings
  • Device type and operating system
  • Referring website or source
  • Pages viewed and interactions

This is referred to as “Device Information”.

When you make or attempt to make a purchase, we collect:

  • Name
  • Billing address
  • Shipping address
  • Payment information (processed securely by third parties)
  • Email address
  • Phone number

This is referred to as “Order Information”.

Download & Analytics Data

When you download software from our Site, we may collect:

  • IP address (which may be anonymised or hashed)
  • Approximate location (based on IP or hosting/CDN data)
  • Browser and operating system
  • Device type
  • Language
  • Referrer URL
  • Downloaded file, version, and release type (e.g. stable or beta)
  • Timestamp of download
  • Confirmation that you accepted our Terms and Privacy Policy prior to download

This data is collected for security, analytics, and service improvement purposes.

Apps

We do not directly collect personal information such as names, email addresses, or contact details within our Apps.

However, limited technical or usage data may be processed by third-party services, including:

  • App store platforms (Apple App Store / Google Play)
  • Analytics or crash reporting tools
  • In-app purchase systems
  • Advertising networks (where applicable)

This may include:

  • Device type and operating system
  • App version
  • Anonymous identifiers
  • Usage statistics
  • Purchase or subscription status

We do not receive or store your payment details. All payments are handled by the relevant app store provider.

How We Use Your Personal Information

We use Personal Information to:

  • Provide and deliver products and downloads
  • Process payments and orders
  • Verify and protect against abuse or automated downloads
  • Maintain download analytics and performance insights
  • Improve and optimise our Site and Apps
  • Communicate with you
  • Comply with legal obligations

Lawful Basis for Processing

Under UK GDPR, we rely on:

  • Performance of a contract (to provide purchases and downloads)
  • Legitimate interests (to analyse usage, prevent abuse, and improve services)
  • Legal obligations
  • Consent (where explicitly required, such as agreeing to Terms before download)

Sharing Your Personal Information

We may share your Personal Information with:

  • WooCommerce (store functionality)
  • Payment processors
  • Hosting providers and CDN services
  • Analytics providers (e.g. Google Analytics)
  • Advertising networks (where applicable in Apps)

We only share data where necessary and do not sell your personal data.

Behavioural Advertising

We may use your information to provide relevant advertising. You can opt out via your device or browser settings.

Do Not Track

We do not alter data collection practices in response to Do Not Track signals.

Data Retention

We retain personal data only as long as necessary to:

  • Provide services
  • Maintain security logs
  • Analyse performance
  • Comply with legal requirements

Analytics and download logs may be retained for a limited period for reporting and security purposes.

Your Rights (UK & EEA Residents)

You have the right to:

  • Access your personal data
  • Request correction or deletion
  • Object to processing
  • Request data portability
  • Withdraw consent where applicable

To exercise these rights, contact us below.

Security

We take reasonable technical and organisational measures to protect your data, including limiting access and using secure systems.

Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page. Latest update 29/04/2026

Contact Us

For more information or to make a request:

Email: support@big-rig.co
Website: https://big-rig.co