UK Shipping
We ship all UK orders using Evri tracked delivery services.
Delivery time: 2–5 working days after dispatch
Free shipping on orders over £99
Tracking information will be provided via your dispatch email
Please note: Delivery times are estimates and may vary during busy periods.
International Shipping
We offer international shipping on selected products.
Delivery time: 3–10 working days (depending on destination)
Shipping costs are calculated at checkout
Tracking is provided where available
Please note that shipping costs cover delivery only and do not include customs duties or import taxes.
Customs & Import Fees
For international orders, customers are responsible for any customs duties, taxes, or import fees required by their country. These charges are not controlled by us and are not included in your order total.
Order Tracking
Once your order has been dispatched, you will receive a confirmation email with tracking details.
UK orders are fully tracked via Evri.
Tracking availability for international orders may vary depending on the destination.
Delivery Information
Estimated delivery times:
UK: 2–5 working days
International: 3–10 working days
Delays may occur during peak periods, holidays, or due to courier issues outside of our control.
Missed Deliveries
Evri may leave parcels in a safe place, with a neighbour, or at a local parcel shop if you are unavailable at the time of delivery. Please check your tracking updates for details.
Delays, Lost, or Damaged Parcels
Once your order has been dispatched, it is in the hands of the courier.
If your parcel is delayed, lost, or arrives damaged, please contact us at Support@big-rig.co and we will assist you in resolving the issue with the courier.
Changes & Cancellations
If your order has already been dispatched, it cannot be cancelled.
If your order has not yet been shipped and you wish to make changes or cancel it, please contact us as soon as possible at Support@big-rig.co.
Digital Downloads
Digital products are delivered instantly via your account page or through a download link sent to your email after purchase.
