Refund & Returns Policy (WEBSITE STORE ONLY)
Our return policy lasts 14 days from the date your order is delivered. If 14 days have passed since delivery, unfortunately we cannot offer a refund or replacement.
To be eligible for a return, your item must have arrived damaged or faulty, and you must provide photo evidence of the issue. The item must also be unused and returned in its original packaging.
To complete your return request, we require a receipt or proof of purchase.
Refunds (if applicable)
Once your returned item has been received and inspected, we will send you an email confirming that we have received your returned item. We will also notify you whether your refund has been approved or rejected.
If your refund is approved, the refund will be processed and a credit will automatically be applied to your original method of payment within 14 days.
Late or Missing Refunds
If you haven’t received your refund yet:
First check your bank account again.
Then contact your credit card provider — it may take some time before your refund is officially posted.
Next contact your bank, as there is often some processing time before a refund appears.
If you have completed these steps and still have not received your refund, please contact us at:
Sale Items
Only regular priced items may be refunded. Unfortunately, sale items cannot be refunded.
Replacements (Defective or Damaged Items)
We only replace items if they are defective or damaged.
If you need to exchange it for the same item, please contact us at:
Please include:
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Your order number
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A description of the issue
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Photo evidence showing the damage or fault
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you will receive a gift credit for the value of your return once the returned item has been received.
If the item was not marked as a gift when purchased, the refund will be issued to the original purchaser.
Shipping Returns
To arrange a return, please contact us first at:
Customers are responsible for paying their own return shipping costs. Shipping costs are non-refundable.
We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.
Depending on your location, the time it may take for a replacement product to reach you may vary.
Digital Products, Software & Licences (Non-Refundable)
All digital products sold or provided through our website, including but not limited to:
- Software downloads
- Licence keys
- Activation codes
- Digital access to applications
are non-refundable once delivered, accessed, downloaded, or activated, except where required by applicable law.
By purchasing or downloading any digital product from our website, you acknowledge and agree that:
- Delivery is considered complete at the point the download link, licence key, or access is provided
- You waive any right to cancel once the digital product has been accessed or downloaded
- Licence keys and software cannot be “returned” once issued
We do not offer refunds for:
- Change of mind
- Incorrect purchases
- System incompatibility (please check requirements before purchase)
- Lack of use
- Failure to understand product functionality
If you experience a genuine technical issue preventing use of the software, please contact:
We will make reasonable efforts to resolve the issue, but this does not guarantee a refund.
App Store Purchases
Purchases made within mobile applications (including subscriptions and in-app purchases) are processed by the relevant app store provider (such as Apple App Store or Google Play).
We do not control or process these payments and cannot issue refunds for them.
All refund requests must be made directly through the applicable app store in accordance with their policies.
Terms of Service & Privacy Policy
By making a purchase through our website, you agree to our Terms of Service and Privacy Policy. These policies outline the conditions governing the use of our website, purchases made through our store, and how we collect, use, and protect your personal information.
We encourage customers to review these policies for full details regarding their rights and responsibilities when using our website and services.